Data deletion

Request deletion of your data

Use this page to ask Phuket Travel Co., Ltd. to delete information held by our PhuketTravel-WA WhatsApp integration. The same address also handles requests about booking payment records from this website.

Effective from .

Email a deletion request

Or write to admin@phukettravel.co.th with the subject “PhuketTravel-WA data deletion request”.

1

Email us

Send an email to admin@phukettravel.co.th with the subject “PhuketTravel-WA data deletion request”. The button above prepares this email for you.

2

Tell us what to look for

Include in your email:

  • the WhatsApp number you wrote to us from, with the country code;
  • the approximate date of your enquiry;
  • whether the request covers all enquiry data we hold about you, or particular messages or records.
3

We may check the request is yours

Our staff may ask for proportionate information to confirm that the request relates to your own data, for example by replying to the WhatsApp number concerned. We will not ask for passwords, verification codes, full payment-card details or identity documents, so please do not send them.

4

What we delete

The request covers the records held by our private receiver and the associated Grok Bot inputs, reply drafts and any stored context relating to your enquiry. Some of that data is held by our service providers, so we may need their assistance to complete the deletion.

5

We confirm the outcome

We will confirm by email what has been deleted. If any record must be kept under a legal requirement, or if part of the deletion cannot be completed, we will explain what remains and why.

What this request does not do

It does not delete your WhatsApp account, the chat history on your own phone, or information that WhatsApp or Meta keep independently of us. To remove those, use WhatsApp's own settings.

Booking payment records

Requests about records from a booking payment on this website use the same email address. How long we keep those records is described in the privacy notice; the WhatsApp sections are in section 15.